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FAQ's

Welcome to your new program to save money on travel and more.  We have provided you the following information to answer any questions you may have:

I JUST GOT A MEMBERSHIP NUMBER.  HOW DO I GET STARTED

  • On the Home page under , ‘NEW MEMBERS”, there is a box where you enter your member number , then click “Activate”.
  • Once you have filled out the required information to Activate your card, you will then be allowed access to the member benefits.  NOTE:  Remember the Username and Password you created.  You will need that to access the member benefits when you come back to the site.

I HAVE ACTIVATED MY CARD, AND HAVE COME BACK TO THE SITE AGAIN, AND WANT TO ACCESS MY BENEFITS.  HOW DO I DO THAT?

  • On the Home page, under “SIGN IN”, you will enter the Username and Password you created when you Activated your card.  Once you have done that, you can access the member benefits.

I HAVE SIGNED IN AND NOW WANT TO USE MY BENEFITS.  HOW DO I GET EXCLUSIVE SAVINGS ON HOTELS?

  • Simply click on the link for “HOTEL SAVINGS”
  • Enter you card number and click "SUBMIT"
  • A search box will appear where you enter your desired destination and dates, then hit SEARCH button.
  • You will be provided with a list of hotel choices.
  • Chose your hotel and click the CHECK RATES button.
  • You will be provided with a choice of room types and applicable prices.  Decide which one you like and click on ‘BOOK THIS ROOM”.
  • Your total price will be displayed and the discount will already be applied. 
  • You may then proceed and enter your credit card information and complete your reservation. 

HOW DOES YOUR HOTEL CASH CARD GENERATE "INSTANT SAVINGS" WHEN BOOKING A HOTEL?

The Hotel Cash Card works like a debit card. You start with your face amount. Every time you book a room you get 10% of the room cost as a savings and you are left with a balance in your account to use another time or you can give it to a friend to use. So a room that normally cost $200.00 will now cost you $180.00 a $20.00 savings on a $100.00 Hotel Cash Card and your new balance on your Hotel Cash Card is now $80.00. Upon completion of your transaction your new balance in your Hotel Cash Card will be available for future use. You can always check your balance by entering your unique code at www.hotelcashcard.com

You may also use a portion or all of your Hotel Cash Card as a gift for example,$100.00 is the balance  of the card you decide to give you family member a gift of $50.00 you go on line register the person you are giving the gift to enter $50.00 the gift will be sent out to the family member of $50.00 in your name and the balance on your card will show $50.00. Use the Hotel Cash card as a way to give gifts throughout the year.

I HAVE SIGNED IN AND NOW WANT TO USE MY BENEFITS.  HOW DO I GET SPECIAL SAVINGS ON TRAVEL PACKAGES?

  • Simply click on the link for “TRAVEL PACKAGES”
  • A search box will appear where you enter your:
    flight information including where you are flying from and to
     what dates you are traveling
  • how many hotel rooms you need
  • and how many people are traveling.
    Then hit the SEARCH button.
  • You will be provided with a list of flight and hotel choices.
  • Chose your desired flight and hotel package, then click the CHECK RATES button.  NOTE:  The prices shown are total price for airfare and hotel per person, including taxes and fees. 
  • On this page, you will be able to also add a car rental and trip insurance if you desire.  Once you have reviewed your complete reservation, you will click to the NEXT page.
  • You will then fill out the passenger’s information and what name should be under the Hotel Reservation.
  • Your total price will be displayed and the discount will already be applied. 
  • You may then proceed and enter your credit card information and complete your reservation. 

I HAVE BEEN GIVEN TRIP SAVER DOLLARS.  HOW DO I USE THEM?

  • You have been given a certain amount of Trip Saver Dollars that can be applied toward the price of featured travel offers in the Trip Saver Area. 
  • Each offer will show you how many of your Trip Saver Dollars you can use toward that offer.  In some cases you may be able to use all of your Trip Saver Dollars, and in many cases, only a certain designated amount.  Either way, you will receive a substantial savings by applying them to the retail price of the offer.
  • To book your offer, you simply follow the booking procedure shown on the site.  Your Trip Saver Dollars will be immediately applied to the price of the offer. 
  • Whatever is remaining, you will pay with your credit card.
  • Once you apply your Trip Saver Dollars to an offer and complete the reservation, the Trip Saver Dollars will be deducted from your Trip Saver Account.

    New offers will be provided on an ongoing basis, so be sure to check back often.

I HAVE A RESTAURANT.COM GIFT CARD.  HOW DO I USE IT?

  • Once you SIGN IN, you will see a RESTAURANT GIFT CARD feature on the right side of the page, under BONUS REWARDS.  Chose the “Click Here to Use” link.
  • You will then be asked if you wish to use your Card at that time.  If so, then you will click the “RECEIVE CODE” button.
  • You will be provided with a unique Restaurant.com code.
  • Simply click the link to search for restaurants. Once you find a restaurant you wish to apply your code, simply follow the instructions on how to redeem your code on the site. 

GENERAL QUESTIONS:

Q:  Do I make all reservations on this site?
A: You can only use your membership on this site, not on any other travel site, not through an agent, or not directly through the hotel.

Q: Does my membership expire?
A: Your membership expires one year from date of distribution, unless otherwise specified on your information.  To see your specific expiration date, click on the My Account link, and enter in your email, login, and card number.

Q: Is there a minimum night stay?
A:  You can make hotel reservations for as few or many nights as you like using your Hotel Savings component. 

Q: Is there a listing of all the hotels on your site?
A: Since there are over 100K hotels in our inventory that dynamically changes, there is no list of each of these hotels; to see our inventory, just search in your desired city & state by your desired date range.

Q: Are there any hooks, restrictions, or strings attached?
A: No, you can use your membership  for any hotel on this site.

Q: What if I forget, or loose my Membership Number?
A: Your membership Number is located on the back on your card. If you lose your card, you can email us, and we will try to provide the card number to you.

Q: Can I cancel or change my reservation.
A: All bookings on our site are non-refundable, so, don't make your booking until you are sure of your plans.

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